What's the policy on refunds if I'm not satisfied with the product?

Can I integrate this platform with third-party tools like Slack or Zapier?

How do I invite team members to collaborate on projects with me?

Is there an API I can use to access this platform programmatically?

Is there a way to export all my data before closing the account?

Can I use this app on both desktop and mobile without syncing issues?

What if my organization needs a custom deployment of your platform?

What should I do if I'm getting too many irrelevant email notifications?

Can I preview documents before downloading them from shared folders?

Can I transfer ownership of a team or workspace to another user?

My download speed is very slow — is there a mirror or CDN option?

I work across time zones. Can I change the time zone for scheduled tasks?

Are there limitations on the number of collaborators per workspace?

Can I create private folders or files not visible to other team members?

How can I add notes or comments to specific parts of a document?

Click on 'Forgot Password' at the login screen and follow the instructions.

Refunds are issued within 5 business days after the request is approved.

You can reach support via our chat widget or email us at support@example.com.

Our app is available on both the App Store and Google Play Store.

Go to 'Account Settings' and click on 'Billing' to update your payment method.

Yes, you can upgrade or downgrade your plan anytime from the dashboard.

Please go to 'Settings > Account' and click on 'Delete My Account'.

We offer limited weekend support via email. Chat support is available on weekdays.

Go to Billing Settings and choose 'Retry Payment' or add a new payment method.

Navigate to your Team tab and use the 'Invite' button to send invites via email.

Yes, students can apply for a 30% discount by submitting a valid student ID.

Deleted projects are moved to Trash and can be recovered within 30 days.

You can switch themes under Settings > Display > Theme Preferences.

Yes, our API is available to all paid plans. Check the developer docs for endpoints.

Try reinstalling the app and ensure you're using the latest version from the app store.

Notification settings are located in Account Settings > Notifications.

Yes, you can export your data as a ZIP file from Settings > Data Export.

We retain data for 14 days post-deletion in case of recovery, then permanently remove it.

Yes, data syncs in real time across all devices once you're logged in.

Check your spam folder and make sure you're clicking the latest verification link.

We offer enterprise deployments — please contact sales@example.com for a custom plan.

Yes, scheduled reports can be configured under Dashboard > Reports > Schedule.

Visit Security Settings to see login history, device activity, and suspicious login alerts.

Update your preferences under Settings > Notifications to fine-tune what you receive.

Yes, most file types have a quick preview option without needing to download.

You can submit suggestions via our feedback portal linked in the footer of our website.

Yes, we support undo/redo functionality for most features and have a change history view.

Yes, we host weekly onboarding webinars and have a full video tutorial library.

Yes, just click 'Duplicate' from the project menu or template settings.

Yes, you can view all available shortcuts by pressing '?' or visiting the help menu.

Go to Billing > Subscription > Pause Plan to suspend your account for up to 3 months.

We use AES-256 encryption at rest and TLS 1.3 in transit for all user data.

Yes, SSO is available on Business and Enterprise tiers with support for Okta, Azure AD, and more.

Yes, workspace admins can transfer ownership from the Team Management page.

Yes, we use a global CDN to optimize delivery. Try restarting your router or switching networks.

Yes, go to Account Settings > Preferences and set your preferred time zone.

Free plan supports 3 collaborators. Paid plans support up to 50, with custom tiers available.

Yes, we are fully GDPR-compliant and provide tools to manage user consent and data requests.

Yes, you can mark folders as private during creation or from the folder options menu.

Highlight text and click 'Add Comment' to leave contextual notes visible to collaborators.